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Terms & Conditions
Refunds and cancellations

If you’re not satisfied with your purchase, contact me and I will work to fix it. Refunds will only take place after the item arrive to me unused and in perfect condition. You must send it back. I don’t accept refunds on custom orders. Shipping costs are non-refundable.

Satisfaction guarantee

You have a 100% Satisfaction Guarantee on all my creations. I’ll send you a photo for your approval once I’ll finish a portrait on commission. Even once the portrait is completed, you can request contingent alternations if you’re not completely happy with the end result.

Care instructions

My items are painted with high quality acrylics and protected with a transparent varnish coat. You can clean them with a damp cloth. My hand painted jewels are protected with a strong satin varnish coat too. It’s not recommended wearing them in the shower or pool. Please use caution when wearing around sharp objects as to not scratch the artwork.

Currency exchange

Since I’m based in Spain prices on my website are quoted in Euro. However you can view all prices in your currency. The conversions are never exact, but Paypal should charge your credit card based on actual current exchange rates. I cannot be held responsible for any loss due to exchange rate fluctuations.

Shipping policies

Most orders ship within 1-3 business days. Please make sure your address is correct before placing an order. Shipping fees on packages returned for incorrect address will not be refunded.

Delivery times

I ship my artworks worldwide, using several couriers. Delivery outside EU may be subject to local import taxes, which are the customers responsibility. Delivery times for custom portraits depend on my workload at the time you place the order. Contact me to find out how much work I have at this time. If you require a portrait with a very short deadline, I can never fully guarantee that you will receive the portrait in time for the occasion because it’s hard for me to predict the exact amount of working hours it requires and the exact delivery times and customs clearance delays.

Taxes & quarantines

I am not responsible for any possible additional costs such as Value Added Tax (VAT), Goods & Services Tax (GST) or quarantines. You as a customer must pay these fees upon import to your country.

Reproduction rights

Any artwork I create is for personal use only and can’t be used for financial gain. I own the reproduction copyright on all my artworks. For your reproduction rights you have to pay an extra fee and the price is not included on my pricelist. Please contact me for further information.

Gift wrapping and packaging

All my artworks are wrapped with maximum care for protection and shipped well cushioned in a cardboard box. The gift box has a price of 5 euros more. Please contact me and I will add it to your order.

Damage in transit

My items are packed to a very high standard, but sometimes problems do occur. Always check the package for possible damages before acceppting your delivery. If the content has been damaged in transit you will have to photograph the damage and send the photos back to me. I’ll contact the courier as soon as possible to claim compensation. Items travel insured and there is a possibility to get the money refunded from shipping company if artworks arrive damaged.

Payment & security

To order and secure your space on my booking list you will only need to place a small deposit amount, exactly how much depends on medium of your choice. You need to pay the balance just right before I start. All payments are made safely through Paypal with help of their highly secured servers. Anyone knows how seriously Paypal take security and with their automatic fraud screening and Seller Protection Policy, they keep both me and you safe.

Copyright information

Please respect my work and respect yourself: don’t copy me. All images, texts and design on my website are Copyrighted. Copyrights © by Roberto Rizzo Fine Art Studio. No images, text or design can be used on other websites without my permission. All the contents on this website are licensed under a Creative Commons Attribution-Non Commercial 4.0 International License. Any breach and infringement of copyright will be prosecuted under the law in force.

Privacy policy & cookies

Personal information such as your email, address or phone number will never be sold, distributed or given to third parties. I personally assure you that your personal information will never leave the confines of this website. If you don’t wish to include your name on my testimonial page, please do let me know. Cookies are only used in my shopping cart to keep track of the contents you added. If you don’t wish to to use cookies, please change your browser settings.

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